Shipping Information
LumaBelle Beauty is dedicated to delivering your orders quickly and securely, working with trusted fulfilment partners to ensure a smooth experience. Please read through the details below before reaching out with any shipping enquiries.
SHIPPING METHODS
- We offer standard shipping to all addresses across Australia. Once your order is processed, you will receive a confirmation email with tracking information to keep you updated every step of the way.
PROCESSING TIME
Orders are processed within 1–2 business days of being placed. During high-volume periods such as sales or promotions, processing may take slightly longer — we will keep you informed.
ESTIMATED DELIVERY
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After dispatch, orders generally arrive within 5–10 business days, and often sooner. Remote and regional areas may take a little longer. Delivery times may vary depending on your location. These are estimates only and are not guaranteed delivery dates.
ORDER TRACKING
Once dispatched, you will receive a shipping confirmation email with your tracking number. If your tracking has not updated within 5 business days of your dispatch notification, please reach out and we will investigate promptly.
MISSING OR DAMAGED ITEMS
If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Please provide: your order number, photos of the packaging if damaged, and a clear description of the issue. Claims submitted after 7 days may not be eligible for resolution.
Questions? Email us at support@lumabellebeauty.com.au — we typically respond within 5 hours.